Quality of Design- Apple directs the customer to what they want with the newest technology avaiable that people can't get anywhere else. The inside story of why Apple's industrial-design has been so successful because it has made an art of not talking about its products.
Quality of Conformance- Apple is Technology orientated and all the employees need to know the newest technology on the market
Availability- With personal experience the Availability with apple is very good. I have had my MacBook for three years now and my MacBook has only been down for three days. 365/365+3=.9918, which is 99.18%
Apple is very quick to get a response to you with great customer service
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