Wednesday, April 7, 2010

Quality Decision- Quality Control and Improvement

Apple Inc designs and specs all their products and parts. All of the critical components are then supplied and manufactured by sole-sourced third-party vendors in the U.S., China, Japan, Korea, Malaysia, Philippines, Taiwan, Thailand, and Singapore. Sole-sourced third-party vendors in China perform final assembly of substantially all of the Company’s portable products, including MacBook Pro, MacBook, MacBook Air, iPods, iPhone, and most of the Company’s iMacs.


The quality control process used by the third party suppliers are outlined by Apple Inc in their Supplier Responsibility agreement. Random testing is done at different stages of the assembly of the part. Before an item is launched it is then sent to an independent performance evaluator company to ensure the product falls within the Apple Inc’s guidelines

One important note about Apple Inc is the fact they have very few issues with their computers. Any after product sale issue is addressed in Software updates, a knowledge base page, or through Apple care.

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